FAQs
Products
All our products are handmade, with natural materials and handicraft techniques which make them unique, therefore it may not be an identical match in color, size and image to the photo. The products may bear some imperfections due to its handicraft origin. If you have any concerns, please ask for photos of the existing one before you make the order. We do not accept any claim related on these concepts but for any questions please contact us hello@ceiboargentina.com.au
Production time for products out of stock
Production time for products out of stock. We value handicraft work and we respect production times. If there is any product you cannot find in stock, the production time generally takes 40 days for cushions and 60 for rugs.
Order processing
It will be completed within 2 business days after placing the order and the
dispatch will be the following day.
Delivery
Shipping rates will be calculated at time of checkout based on location and
weight. For AU & NZ free shipping over $600.
Care
It is important to respect the product care and maintenance mentioned in each product. If you have any concerns, please contact us.